IHG Hotels & Resorts, one of the world’s hospitality giants, is experiencing ongoing, “significant disruptions” after “unauthorized activity” breached its technology system.
The group’s Twitter feed has been busily responding to customer inquiries with this response: “As a result of unauthorized activity, our booking channels and other applications have been disrupted. We’re working to restore all systems asap and IHG hotels can take reservations. For help with a current or future reservation, please call the hotel directly.”
The UK-based group manages 17 hotel companies, with 0ver 6,000 properties in more than 100 countries, spanning luxury brands such as InterContinental, Regent and Kimpton to mid-range and extended-stay names like Crowne Plaza, Holiday Inn and Staybridge Suites.
“IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident,” according to a brief statement. “We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG’s hotels are still able to operate and to take reservations directly.”
IHG’s statement did not say whether customer data was impacted. Forbes was unable to reach the company for comment.
“IHG has implemented its response plans, is notifying relevant regulatory authorities and is working closely with its technology suppliers,” according to the statement. “External specialists have also been engaged to investigate the incident.”
In 2020, IHG agreed to pay more than $1.5 million in a class action settlement following a malware breach that affected payments at hotel, restaurant and bar locations at multiple properties for more than three months in 2016.
Attempts by Forbes on Wednesday to book a room online via the IHG, Kimpton and Holiday Inn websites were unsuccessful. The group’s sites carried the following banner announcement: “At this time, you may have challenges booking a new reservation, accessing information about your upcoming reservations and accessing your IHG One Rewards account. We’re working to restore all service as soon as possible.” The message went on to recommend that travelers call individual hotels directly to make reservations.
Last month, IHG announced a $500 million stock buyback after mid-year shares more than doubled due to strong travel demand.
Following the company’s announcement, IHG’s share price slipped 3% to $53.32 at closing yesterday.